Shipping - Service Excellence

All List Prices already include Shipping costs to any address within the continental USA.

Lead Times

  • In-stock items will ship within 1-2 business days from receipt of the order.
  • For out-of-stock items we anticipate a lead-time of 60 days from receipt of order.
  • For Special Orders we anticipate a lead-time of 60 days from receipt of order and payment (as indicated).
  • Note that the lead-time may vary depending on the shipping lines and matters outside of our control. It may be shorter in some cases. We therefor do not guarantee delivery times.

Shipping - Bathtubs

  • Bathtubs are packaged in one of three ways :
    • Strapped onto a skid with open sided crate. [picture below]
    • Strapped onto a skid, without open sided crate.
    • Stacked (nested upside down) and strapped to a skid. Between 2 and 6 units per skid. This option only available if accepted by customer prior to shipping. Note discounts and terms that apply.
  • We use Old Dominion Freight Lines for all our LTL or FTL shipments.
  • BOL and/or tracking data is provided as confirmation of shipment.
  • Standard shipments require a loading dock and forklift for unloading.
  • Lift-gate service is at cost of $ 175 per shipment (per order) and must be advised at time of the order.
  • Note that Pedestal Basins are also shipped on skids and above will apply.
  • In the event that we were unable to deliver all additional storage and re-delivery costs will be charged in full.

Shipping - Basins

  • Basins are packaged in cartons individually.
  • If ordered together with a Bathtub then the carton/s will be strapped onto the Bathtub and delivered together.
  • If ordered separately then the carton will be shipped using UPS.